Hobré has a world class Global Service Organization that is ready to support your equipment throughout the lifetime of the product, from cradle to grave. Our Services include a wide variety of deliverables, including basic re-active Service to an all-inclusive customized Service offering that meets the needs to support the most demanding applications, wherever they are installed.
Our Worlwide Services
Hobré holds an extensive stock of Spare Parts at its HQ location in Purmerend, The Netherlands. The stock consists of the typical spare parts required to maximize unit availability. Besides our main stock location, our Service Engineers as well carry some inventory including typical consumables used during maintenance work.
We have a dedicated Global Team of highly Trained & Skilled Professionals, with the majority of our techs located in our HQ in Purmerend, The Netherlands. In order to provide our local availability in each time zone, we are continuously in process of expanding our Global Service Team.
Our Service Engineers support both during commissioning of the new installation, as well as provide support at site throughout the product lifetime.
Certifications include a.o. the following:
- VCA Full
- Customer specific certifications
Hobré offers Remote Support Service bundles to provide swift support through Phone and / or E-Mail, as 1st line support. In the majority of the cases we are able to solve the issue through remote support.
- Swift response
- Rapid problem identification
- In most cases fast solution (increased availability)
- Lower costs vs site intervention
In certain cases it will not be possible to solve the issue through remote support, requiring an on-site intervention. However, remote support can lead to faster problem identification and therefore lower down-time during the following intervention.
Hobré’s insurance program is designed to help customers reduce overall life cycle costs and provide a low cost method for maintaining unit availability. Customers can improve site availability by leasing equipment from Hobré when their own equipment is in for repair, or when equipment is being repaired on site. Lease assets are provided under member or non-member lease agreement concepts. Please contact our service team for more information.
Hobré is committed to Service its equipment throughout the lifetime of the product. This Service includes offering upgrades to replace obsolete components, as well as possible upgrades with enhanced functionality.
Typical examples are:
- Upgrading Operator Interface (HMI)
- Replace obsolete electronics with current versions
Typical customer benefits include ability to schedule a revision / upgrade at a convenient time vs an unscheduled outage for an extended period of time due to unavailability of obsolete components.
We offer Training for the usage of our equipment. Trainings can be held at Hobré HQ location in Purmerend, The Netherlands, or at the customer location.
We offer a variety of trainings, from a basic training to a fully customized customer training at site at your equipment.
Hobré is offering its valued customers the ability for a Maintenance contract for their Hobré equipment. As each customers requirements differ we have structured it flexible to meet your specific situation.
Typical Customer benefits include:
- Priority from a Planning’s perspective for scheduled maintenance.
- Reduced operational costs due to scheduled preventive maintenance (increased availability).
- Option to include Remote Support bundle (phone / e-Mail support).
- Discount on Spare parts.